Online Forum Online Booking Contct Us
Share Us  

Call us on: 01293 978700

Text Size

A- A A+

Newsletter

Subscribe to our newsletter for the latest deals and information



Joomla Extensions powered by Joobi

To enquire about

advertising with us

please click here

new_phone_htc_01_033

Your Shopping Cart

 x 

Cart empty

Online ForumOnline BookingContact Us

If you are looking for professional nursing care or Homecare service in the Surrey or Sussex region please contact us to find out more about our services.  We know that finding quality care that you can trust is paramount and we can tailor our range of services to best suit your personal requirements. Call us today for an informal discussion.

 

Our Quality and Quality Assurance


Purpose


To identify that which the organisation defines as “quality”. To ensure that the policies and processes which will promote that definition are in place, and to ensure that those processes are carried out in accordance with the definition.

 

To comply with statutes, regulations and quality standards.

 

Scope

 

All processes herein defined.

 

Policy

 

The organisation defines quality service as:

 

The provision of care and support to Service Users and their families which is in accordance with the clearly identified individual wishes of the Service User (or their appointed advocate where it is clearly identified that the Service User is unable or unwilling to express their wishes), fully supporting their human rights, within the confines of legal and fiscal constraints.

 

The organisation believes that the management style, policies and day-to-day practices within the organisation should support the human rights of its Service Users by promoting open communications, a culture of problem resolution rather than blame, and the involvement of all participants in the services provided.

 

The organisation believes that a culture that is supportive of continuous improvement must be maintained by way of regular auditing and reviewing of the standards of performance in all aspects of the organisation and its personnel, followed by open discussion of strengths and weaknesses and action planning to resolve weaknesses.

 

We will ensure that key processes which must be followed in order to provide a quality service in this organisation are identified and followed.