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Principles and values underpinning our Service

  • DNB Health & Social Care Ltd is committed to supporting vulnerable people so that they can continue their lives with dignity and independence and be participating members of their own communities. Because of this, in the first instance, we are committed to meeting the needs of those people for whom we provide care or support. Usually we see no conflict between meeting the needs of Service Users and those of workers. Where such conflict exists, the needs of Service Users must take precedence. The basic principles underlying our support to vulnerable people include.

 

Personal Choice

The care or support worker will support each individual Service User to exercise, to their fullest potential, personal choice in opportunities and lifestyle. The care or support worker will ensure that the person they provide care or support for is fully involved in decisions about the provision, extent and timing of any care or support, and also over the withdrawal of any Service. The duty of the care or support worker is, together with the Service User, to assess situations and needs and identify practical methods of providing services and support to meet those needs, together with the advantages and disadvantages of each method. Those alternatives will be explained to the Service User, including the risks and advantages, the Service User will then be supported to make their own choice, and that choice will be honoured.

 

Where, for reasons of mental frailty, the person who is being cared for is not able to participate fully in making a choice, due consideration will nevertheless be given to their wishes, so far as these are expressed and practical to implement. We welcome designated advocates in this context. Any information which the service obtains about the Service User's past wishes will be incorporated into the current Care Plan. Where a Service User is not able in any way to participate in controlling their care or support, referral must be made to the Deprivation of Liberty Policy and Procedure.

 

The rights of the Service User not to accept care or support workers with whom they are not compatible will be upheld.

 

Consultation

Service Users will be consulted about daily living arrangements and enabled to participate in discussions about any proposed changes to those arrangements and be fully involved in and fully informed about the individual assessment of their care or support needs. Service Users have a right to be involved in a careful and thorough assessment of their needs and wishes, and to be included in the development of the outcome. DNB Health & Social Care Ltd’s commitment will be to find the best and most cost effective way of meeting the Service User’s needs and aspirations. Service Users will be supported to make informed choices about their future, which should be incorporated into their personal Service User Care Plans.

 

Privacy of Service Users

The care or support worker recognises the right of Service Users to be left alone, undisturbed and free from intrusion and public attention. The Service User also has a right to privacy with regard to both his/her personal affairs and belongings.

 

Confidentiality of information

The Service User’s rights to confidentiality must be safeguarded. The care or support worker will not disclose any personal information about Service Users to a third party unless this has been agreed with the Service User concerned. Agreement to disclose information should only be sought if this is for the benefit of the Service User, e.g. for the purpose of assisting in their care.

 

Access to Information

Every Service User has a right to information about the objectives of their care and a detailed explanation of the service being offered, and a right to see all records relating to them.

 

Discrimination

The care worker will not discriminate against Service Users on the grounds of race, nationality, language, gender, religion and beliefs, age, sexual orientation, or social standing. The care team will not discriminate between Service Users who pay directly for their Service and those who do not.

 

 

Personal Dignity, Independence and Individuality

Irrespective of the severity of their physical difficulties or mental infirmity the Service User’s dignity, independence and individuality will be respected and maintained. The care worker will recognise and respect, regardless of circumstances, the uniqueness of each Service User and their intrinsic value as an individual. Dignity in social care is maintained when each person is valued and treated with respect in all aspects of their daily life, irrespective of their circumstances or level of dependency, and when they have skilled, sensitive care such that enables them to achieve the highest possible quality of life.

 

Fulfilment of aspirations

Every Service User has the right to have their social, emotional, spiritual, cultural, political and sexual needs accepted and respected. Service Users will be enabled to achieve their potential capacity – physical, intellectual, emotional and social. Individuals will be given support and freedom to realise their personal aspirations and abilities in all respects of daily life.

 

Review

The Service User will have a regular review of their individual circumstances at which they have a right to be present and fully involved.

 

Services Information

The Service User will be fully informed about the range of Services provided by the DNB Health & Social Care Ltd.

 

Legal Rights

The Service User will be fully informed about their legal rights, including their rights under the Deprivation of Liberty Safeguards regulations of the Mental Capacity Act 2004.

 

Medication

The Service User will be fully informed in the assessment of their medication needs and to make decisions about their medical treatment whenever possible.

 

Family and Friends

The Service User will be supported to maintain continued access to family, friends, facilities and the community.

 

Complaints

The Service User will be supported to make informal complaints and have them dealt with, and have access to a formal and effective complaint procedure and be supported to be represented by a friend or adviser if they so wish.

 

Supporting independence of Service User

The Service User will be supported to take risks to the extent of their own informed opinion. Service Users will have the opportunity to think, act and make decisions without reference to another person or unreasonable restriction. This will include the willingness to incur a degree of calculated risk.

 

THE PRINCIPLES OUTLINED ABOVE MUST BE GUIDED BY PRIOR COMMITMENTS IMPOSED BY HEALTH AND SAFETY OR STATUTORY REQUIREMENTS


Our aims & objectives and philosophy of care:

  1. We aim to offer skilled care to enable people to achieve their optimum state of health and wellbeing.
  2. All people who receive services from DNB Health & Social Care Ltd and all people who visit the Service User will be treated with respect at all times.
  3. We uphold the human and citizenship rights of all people for whom we provide care and support.
  4. Individual choice and personal decision-making are the right of all Service Users and these rights will be supported by all the people who work for DNB Health & Social Care Ltd.
  5. The right of independence will be respected and encouraged for all Service Users.
  6. The individual uniqueness of Service Users will be recognised and all people will be treated with dignity and respect at all times.
  7. The individual’s requirement for privacy will be respected at all times and all information relating to individuals will be treated in a confidential manner.
  8. We recognise the individual’s need for personal fulfilment and aim to support Service Users to participate in their choice of individualised programmes of meaningful activity to satisfy their needs.